Contact information

Contact Us

We're here to help! If you have any questions about your order, our products, shipping, or our store policies, please don't hesitate to contact us.

As a print-on-demand store, every item is custom-made specifically for you after your order is placed. We are committed to providing excellent customer service and will work with our fulfillment partner to resolve any eligible issues as quickly as possible.

Customer Support

Email: brittylizart@gmail.com

We aim to respond to all inquiries within 1–2 business days. Response times may be slightly longer during holidays or periods of high order volume.

Order Questions

For the fastest service, please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A description of your question or issue

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage, defect, or printing error

This information allows us to review your claim with our fulfillment partner and determine whether a replacement or refund is appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with our fulfillment partner and the shipping carrier to investigate and help resolve the issue.

Returns

Please do not send products back without contacting us first.

Because our products are made to order, unauthorized returns may not be accepted. If your claim qualifies under our Return & Refund Policy, we will provide instructions for the next steps.

Business Hours

Customer Support is available:

Monday – Friday
9:00 AM – 5:00 PM Pacific Time

Messages received outside of business hours will be answered as soon as possible during the next business day.

Before Contacting Us

You may find the answer to your question by reviewing our:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy

Thank you for supporting our small business! We appreciate your order and are committed to making your shopping experience as smooth and enjoyable as possible.