Shipping Policy

Last Updated: July 2, 2026

Thank you for shopping with us! Every item in our store is custom-made especially for you after you place your order. Because of this, our shipping process is different from retailers that ship products from existing inventory.

Order Processing

Once your order is placed, it is sent to our fulfillment partner for production.

Most orders are processed within 2–5 business days before they are shipped. During busy seasons or periods of high order volume, production may take longer.

Orders are processed Monday through Friday, excluding major holidays.

Shipping Times

After production is complete, your order is shipped using one of our shipping carriers.

Estimated shipping times within the United States are generally:

• Standard Shipping: Approximately 3–7 business days after your order has been fulfilled.

Please note that these are estimated delivery times and are not guaranteed.

Total Delivery Time

Your total delivery time is the combination of:

• Production time (typically 2–5 business days)
• Shipping time (typically 3–7 business days)

Most U.S. customers receive their orders within 5–12 business days, although delivery times may vary.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information (when available).

Please allow up to 48 hours for tracking information to become active after your package has been shipped.

Shipping Costs

Shipping charges are calculated during checkout unless a product is advertised with free shipping.

If your order qualifies for free shipping, no additional shipping charge will be added at checkout.

Multiple Items

Because our products are produced in different fulfillment facilities, your order may arrive in multiple packages.

If this happens, you will receive separate tracking information for each shipment.

Shipping Delays

While we work hard to deliver orders as quickly as possible, delays may occur due to circumstances outside our control, including:

• Severe weather
• Carrier delays
• High shipping volumes
• Customs inspections (for international orders)
• Natural disasters
• Other unforeseen events

We appreciate your patience if these situations occur.

Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

If an incorrect or incomplete address is provided and your order has not yet entered production, we may be able to update it.

If an order is returned because of an incorrect address supplied by the customer, additional shipping charges may apply before the order can be reshipped.

Lost Packages

If you believe your package has been lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with our fulfillment partner and the shipping carrier to investigate the shipment and determine the appropriate resolution.

Damaged Packages

If your package arrives damaged or your product is defective or misprinted, please contact us within 30 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs showing the damage or defect

If the claim is approved, we will provide a replacement or refund at no additional cost.

International Shipping

International shipping availability depends on your store's shipping settings.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

International delivery times vary by destination and customs processing.

Contact Us

If you have any questions about your order or shipping, please contact us through our Shopify Contact page or by email.

We are committed to keeping you informed throughout the fulfillment process and will do our best to ensure your order arrives safely and as quickly as possible.